Service Level Agreements (SLAs): Key Terms and Concepts || Vakilsearch
1:11
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Service Level Agreements (SLAs): Key Terms and Concepts || Vakilsearch
An SLA (service-level agreement) is a contract between a service provider and its clients that outlines the services the provider will offer and the service standards it is required to uphold. The provider-customer relationship could be in danger because of a poorly worded SLA agreement. Therefore, it is crucial to seek legal representation. If ...
36.4K viewsJan 11, 2023
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