Advanced Work Assignment (AWA) Implementation Guide
20:11
YouTubeServiceNow Community
Advanced Work Assignment (AWA) Implementation Guide
Advanced Work Assignment lets you automatically assign work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. This video provides an overview of AWA and a demo showcasing a basic ...
33.5K viewsJul 18, 2022
ServiceNow Tutorial
ServiceNow Tutorial for Beginners | ServiceNow Basics in 10 Minutes (2026)
11:17
ServiceNow Tutorial for Beginners | ServiceNow Basics in 10 Minutes (2026)
YouTubeWind Does ServiceNow
568 views2 months ago
Complete ServiceNow Masterclass for Beginners | ITSM, Admin & Developer Career Guide 2026
1:00:38
Complete ServiceNow Masterclass for Beginners | ITSM, Admin & Developer Career Guide 2026
YouTubeRizeX Labs
1.5K views2 months ago
ITSM ServiceNow Full Course | ServiceNow ITSM Basics Explained | ServiceNow Ticketing Tool
11:21
ITSM ServiceNow Full Course | ServiceNow ITSM Basics Explained | ServiceNow Ticketing Tool
YouTubeTechTalk with Bill
564 views4 months ago
Top videos
ServiceNow Advance Work Assignment (AWA) Explained | Step-by-Step Setup Tutorial
14:48
ServiceNow Advance Work Assignment (AWA) Explained | Step-by-Step Setup Tutorial
YouTubeServiceNow Bytes
3.4K views6 months ago
Advanced Work Assignment Confusing? Here’s the Fix (ServiceNow AWA)
6:18
Advanced Work Assignment Confusing? Here’s the Fix (ServiceNow AWA)
YouTubeServiceNow Implementation,
195 views3 months ago
ServiceNow HRSD Training | Advanced Work Assignment (AWA) for HR Cases | Real-Time Implementation
23:40
ServiceNow HRSD Training | Advanced Work Assignment (AWA) for HR Cases | Real-Time Implementation
YouTubeServiceNow Bytes
633 views4 months ago
ServiceNow Certification
How to get Certified & Start Your Career in ServiceNow?
7:07
How to get Certified & Start Your Career in ServiceNow?
YouTubeCyntexa
12.2K views6 months ago
ServiceNow CSA Exam Explained: What You Need to Know to Pass
26:26
ServiceNow CSA Exam Explained: What You Need to Know to Pass
YouTubeKnewget
4.8K views2 months ago
ServiceNow Certifications Complete Guide 2026 🔥 Full Roadmap from Beginner to Expert
5:22
ServiceNow Certifications Complete Guide 2026 🔥 Full Roadmap from Beginner to Expert
YouTubeServiceNow-INDIA 🇮🇳
1.9K views4 months ago
ServiceNow Advance Work Assignment (AWA) Explained | Step-by-Step Setup Tutorial
14:48
ServiceNow Advance Work Assignment (AWA) Explained | Ste…
3.4K views6 months ago
YouTubeServiceNow Bytes
Advanced Work Assignment Confusing? Here’s the Fix (ServiceNow AWA)
6:18
Advanced Work Assignment Confusing? Here’s the Fix (Servic…
195 views3 months ago
YouTubeServiceNow Implementation, Made Simple
ServiceNow HRSD Training | Advanced Work Assignment (AWA) for HR Cases | Real-Time Implementation
23:40
ServiceNow HRSD Training | Advanced Work Assignment (AW…
633 views4 months ago
YouTubeServiceNow Bytes
ServiceNow ITSM | ServiceNow Advanced Work Assignment
2:49
ServiceNow ITSM | ServiceNow Advanced Work Assignment
324 viewsNov 22, 2023
YouTubeTechTalk with Bill
Advanced Work Assignment - ServiceNow
3:52
Advanced Work Assignment - ServiceNow
855 viewsAug 5, 2024
YouTubeServicenow SkillSculpt
ServiceNow CSM Advanced Work Assignment (AWA) & Agent Chat 🔥#servicenow #awa #cloudplatform #ai #csm
1:53
ServiceNow CSM Advanced Work Assignment (AWA) & Agent Chat 🔥#…
55 views3 months ago
YouTubeTechSavvy Aftab
Modernize Omnichannel routing with Advanced Work Assignment
59:39
Modernize Omnichannel routing with Advanced Work Assignment
4.2K viewsJun 22, 2023
YouTubeServiceNow Community
28:34
ServiceNow Workforce Optimization & Advanced Work Assignment Ov…
8.2K viewsAug 5, 2021
YouTubeServiceNow Community
29:41
Virtual Agent Academy: Routing work based on skills in Advanced …
10.3K viewsMay 20, 2022
YouTubeServiceNow Community
59:27
4/24 Ask the Expert: CSM Advanced Work Assignment
19.9K viewsApr 24, 2019
YouTubeServiceNow Community
15:21
AWA Implementation Guide: Context Based Routing
7.6K viewsJul 19, 2022
YouTubeServiceNow Community
7:52
Configurando asignación avanzada de trabajo (Advanced Work Assig…
38 views3 months ago
YouTubeServiceNow Implementation, Made Simple
1:22
Agent Chat & Advanced Work Assignment (AWA) | Workshop Int…
12.9K viewsFeb 1, 2022
YouTubeServiceNow Community
1:44
ServiceNow - Configurale Workspace - Advanced Work Assi…
9.7K viewsNov 23, 2022
YouTubeJan Moser
5:08
Advanced Work Assignment (AWA) Workshop: Universal Capacity
5.3K viewsMay 5, 2022
YouTubeServiceNow Community
27:48
Virtual Agent Academy: Using analytics to optimize Advanced W…
1.7K viewsAug 11, 2022
YouTubeServiceNow Community
5:00
ServiceNow® Advanced Work Assignment (AWA) Admin Experie…
1.5K viewsJul 12, 2023
YouTubeEverforth GlideFast
1:09:05
HRSD Batch1 | Day 15 | Advanced Work Assignment - Reports - Das…
360 viewsMar 28, 2025
YouTubeLearn N Grow Together With Atul G
5:42
20. ServiceNow Assignment Lookup Rules Explained | Auto-Assign Inc…
1.6K views10 months ago
YouTubeServiceNow-INDIA 🇮🇳
29:58
ServiceNow HRSD Training | Part 6 – HR Case Assignment, Templates, …
222 views4 months ago
YouTubeServiceNow Bytes
1:05:35
CIS - CSM Batch 1 | Day 25 | Matching Rule - Advanced Work A…
499 viewsNov 27, 2024
YouTubeLearn N Grow Together With Atul G
5:45
Generate My Work Plan Agentic Workflow
12 views2 months ago
YouTubeServiceNow Community
52:10
Service Operations Workspace Academy: Configuring Recommen…
2K views6 months ago
YouTubeServiceNow Community
58:47
ServiceNow - Configurable Workspace - Advanced Work Assi…
2.3K viewsApr 5, 2024
YouTubeJan Moser
26:58
Get Started with Amazon Connect Voice Routing with Advanced Wor…
4.2K viewsApr 9, 2024
YouTubeServiceNow Community
2:09
ServiceNow - Configurale Workspace - Advanced Work Assi…
6.9K viewsNov 23, 2022
YouTubeJan Moser
48:54
HRSD Academy - Resolve HR Case via Agentic AI in HR Service Deliv…
416 views1 month ago
YouTubeServiceNow Community
26:48
Virtual Agent Academy: Assign work in real-time based on an age…
3.5K viewsAug 26, 2021
YouTubeServiceNow Community
38:10
Next Experience Academy #27: Intelligent Routing in ServiceNow
576 views11 months ago
YouTubeServiceNow Community
See more videos
Static thumbnail place holder