ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and value to an …

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …

Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.

What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.

The ITIL framework can help you craft and execute IT service delivery and management practices. These can improve service quality and user satisfaction, reduce costs, and help you align more …

Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams …

Feb 27, 2025 · The Priority Matrix is a practical framework to help you manage your Jira Service Management tickets more effectively, especially when you're just getting started.

Learn how IT service catalogs streamline requests, reduce errors, and improve customer satisfaction with efficient management and IT desk integration.

Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.

Atlassian provides the technology backbone with the most critical collaborative workflows—agile project planning, incident management and response, and service management and support—to help …