Sep 10, 2025 · Learn the differences between incident, problem, change, and asset management in ITIL. This guide breaks down each concept and shows how they work together.

Jan 21, 2025 · Discover the differences between incident, problem, and change management, how they work together, and trends like GenAI reshaping ITSM best practices.

Learn the key differences between Incident, Problem, and Change Management, their use cases, and how to implement them for expected business outcomes.

Nov 8, 2022 · Feeling good about implementing IT incident management and other ITIL processes in your organization? Rightfully so—it’s an accomplishment to have set up processes and tools …

Failure of a configuration item (asset) that hasn't yet had an impact on a service is considered an incident. Work done on an incident focuses on fixing an issue that needs repair. The incident …

Incidents are errors or complications in IT service that need remedying. Many of these incidents are temporary challenges that require a specific remedy, but those that point to underlying or …

Apr 4, 2025 · Among these, Incident, Problem, and Change Management are critical pillars that not only help maintain service continuity but also foster a proactive approach to improving IT …

Problem management is a practice focused on preventing incidents or reducing their impact. Incident management is focused on addressing incidents in real time. The benefit of the ITIL …

May 17, 2024 · As per ITIL, an incident is an unplanned disruption to service or the failure of a service component. A problem is the underlying cause or root of one or more incidents. …

Sep 16, 2025 · ITIL 4 defines an incident as an unplanned interruption—simply, an outage or disruption affecting users. In simple terms, it’s an outage or disruption that impacts users. The …