In this three-part series, we’re diving deep into the world of Intelligent Virtual Agents (IVAs) and their transformative impact on customer service. We’ll explore how these AI-powered assistants are ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on ...

In high-volume, high-stakes contact center environments, disjointed voice systems slow down service, frustrate agents, and make it harder to deliver the kind of experience today’s customers expect.

Stepping into the world of contact centers can feel a bit like being dropped into the cockpit of a plane without any flight training. Everywhere you look, screens are filled with numbers, charts, and ...

We are thrilled to share that RingCentral Video has been awarded an “Excellent” rating in PCMag’s recent review of the best video conferencing software for businesses in 2025. Known for its commitment ...

Increase connection efficiencies by optimizing every second of your agent's talk time. Engage Voice’s progressive call dialer prioritizes the pace in which your campaign or database is dialed by agent ...

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers. Tracks calls, SMS, contacts, and communications in Google ...

RingCentral’s integrated cloud-based platform has ‘healed’ telephony at Q1 Medical’s network of suburban clinics, giving administrators full visibility of calls, and delivering a reliable and stable ...

Moving from an outdated, on-premise telephony environment to RingCentral’s cloud-based unified communications solution has freed up Legal Aid ACT’s staff to work from anywhere and established a ...

The charity reduces its IT maintenance burden, improves its resilience and more, by switching to RingCentral. Hostelling Scotland is a not-for-profit charity with more than 60 youth and affiliate ...

A 25 year veteran of RingCentral, Alex Shteyngolts is responsible for leading the company’s worldwide product engineering development, systems and quality teams. During his long tenure, he has been ...

From PABX to Cloud: How Staughton Group Transformed with RingCentral We closely analyzed both Microsoft Teams Phone and RingCentral, and the maturity and cost of the RingCentral solution were the ...