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What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

To dominate the real estate game, maintaining seamless communication with clients is essential. WhatsApp offers powerful tools to engage with your network effectively and strengthen your business ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

With so many platforms available today, how do you choose the right call center software for your business? Whether you're launching a new contact center or upgrading your existing one, here’s what to ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

A chatbot can significantly enhance a business’s customer service and operational efficiency through various functionalities. Here’s how leveraging a WhatsApp API for businesses can transform your ...