including customer service. On a 1,000-point scale, online travel agencies, or OTAs, scored 788; Travelocity scored 804. Expedia.com ranked second at 798 and Booking just a point behind that.

You send an e-mail. Then you wait. And wait. But when I log onto Travelocity.com, in two clicks, I find a phone number for customer service. Real, live, customer service from a dot-com?

executive vice president of sales and service for Travelocity. Blaming the problem on human error, Marsicano stressed that no customer order information was compromised by the security hole.

First, you said Travelocity's customer service rep couldn't find your claim form. You resubmitted it and that form was lost, too. Then they seemed confused about whether the flights were the same ...

Travelocity last week rolled out a customer loyalty plan called the Travelocity VIP Program that offers a package of service perks and travel discounts to customers who make five "qualified ...

Travelocity has rolled out the Travelocity VIP Program, a customer loyalty plan that offers a package of service perks and travel discounts to customers who make five qualified bookings within a ...