When Touch-Tone technology became widespread in the 1980s, the writing was on the wall for the rotary phone. "Now, if you want to see a herd of them, you have to go to a phone abattoir like Telcom ...

How To Set Up an IVR Call Flow to Maximize Containment Rate ... Each menu option corresponds to a number on the caller’s touch-tone keypad. A common example is to “press 0 for the operator.” ...

Touch-tone and speech recognition IVR systems streamline the inbound call routing process ... When you need to conduct market research, IVR systems are a marketer’s dream. Phone polls and survey data, ...

An IVR enables callers to speak or press digits on a touch-tone phone to quickly find the right person or information. Andrew Baker is a developer-educator at Twilio. Twilio’s Programmable Voice ...

dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. With CircPort's ...