When Touch-Tone technology became widespread in the 1980s, the writing was on the wall for the rotary phone. "Now, if you want to see a herd of them, you have to go to a phone abattoir like Telcom ...

How To Set Up an IVR Call Flow to Maximize Containment Rate ... Each menu option corresponds to a number on the caller’s touch-tone keypad. A common example is to “press 0 for the operator.” ...

An IVR enables callers to speak or press digits on a touch-tone phone to quickly find the right person or information. Andrew Baker is a developer-educator at Twilio. Twilio’s Programmable Voice ...

One way to streamline IVR call flow and make it more user-friendly is to offer both touch-tone and voice command ... calls based on the caller’s phone number, making it possible for callers ...

dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. With CircPort's ...