Say thank you – out loud, in writing, in public. It costs nothing, and it earns everything: trust, morale, retention. And if you’re a business owner or executive, hear this: culture starts at ...

A simple thank-you message will make your customers feel valued and appreciated because it goes beyond selling and instead emphasizes relationships. And with a small business, these relationships ...

I’ve used thank you notes in my business for over a decade and even received referrals from people I’ve met at networking events because they were so impressed by my immediate follow-up notes!

Sending a thank-you note is a way to express gratitude for an interviewer's time. This note can be sent via email and doesn't need to be a physical card. Three career coaches told Insider why ...

DEAR MISS MANNERS: My mother raised me to send a thank-you note when I received a gift. I am a new business owner and I have sent out holiday gifts to my 65 clients. Since then, my inbox has been ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother ...