Adam Lee, a third-generation car salesman and owner of 13 dealerships, wrote this op-ed calling on Toyota to take EVs more seriously.

Voice authentication systems are a form of biometric authentication, similar to a fingerprint. It relies on voice recognition ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Steph (@boho_mom_steph) posted a viral TikTok about her experience. It garnered over 391,000 views and sparked a debate on ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Green Critical Minerals is expanding its pipeline for potential offtakers and will send VHD Graphite samples for EU customer qualification. GCM to send samples to EU/UK thermal management provider ...

They also sent a sample of 10,000 customers data including Co-op membership card numbers, names, home addresses, emails and phone numbers. The BBC has destroyed the data it received, and is not ...

The provider said: "Customers can check their original letter or email as this will detail which account we will make the payment into." To qualify for the cash, you must have been a Nationwide ...