In this latest instalment of our Conversations series, we speak with Ian Hunt, director of customer services and procurement ...

The Negotiator Awards are open for entry, and here’s how property professionals can use AI tools to save time, craft ...

A language row at an SBI branch in Bengaluru triggered outrage after the bank manager point blank refused to speak Kannada.

In a Singapore heartland, a Sheng Siong Supermarket cashier paused to inspect a loaf of bread. Noticing a small hole, she swiftly replaced it, ensuring the customer left with a perfect product. This ...

With Thomas Mackenbrock, Global Deputy CEO, and Anish Mukker, CEO of Teleperformance in India, on how AI is redefining the ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

For the past 10 years, every cup of coffee poured and pastry served at My Brother’s Workshop Café & Bakery has been more than ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

The Department of Human Resources’ (HR) Mission acknowledges that people are our most valuable asset for ... We strive for excellence by delivering innovative training, exceptional service and ...

April 3, 2025 /PRNewswire-PRWeb/ -- Winners of the 2025 People's Choice Stevie® Awards for Favorite Customer Service ... Executive of the Year to Sales Training or Business Development Executive ...

The supermarket giants are grappling with soaring rates of customer ... emergency response training and armed offender drills at stores with NSW Police, Queensland Police Service, the Australian ...

Having a customer service plan in place can make or break a company. Putting in a good plan with the right people, proper training, and appropriate channels can lead to more sales, customer ...