Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Experts say people holidaying in certain popular staycation areas are at risk of 'phantom roaming' charges even though they ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Ofcom said the telecoms firm caused customers on millions of calls 'unreasonable effort, hassle or undue difficulty' when ...

O2 has issued an urgent warning to consumers regarding a new phishing scam that attempts to steal login credentials ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

O2 has just issued an urgent warning to its customers after the discovery of a fake text message that suggests a SIM is about to expire.

O2 is today (Friday) alerting customers to a fresh phishing scam where fraudsters impersonate the telecoms provider and falsely claim subscribers' SIM cards are nearing expiry. As part of the con, ...