The North Face has become the latest brand to fall victim to a "small-scale" cybersecurity incident identified in April.

Oklahoma City, OK – Bathrooms by Genie, a renowned bathroom renovation company based in Oklahoma City, is proud to announce ...

Danish startup deepdots has raised a €5.5m seed round led by Dawn Capital, to develop customer service focused AI tools.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

The breakup is complete. The only thing left is to box up and return any belongings. This is an important step because, ...

In an attempt to prove itself, the BBC says DragonForce shared databases including usernames and passwords of all Co-op employees, as well as a sample of 10,000 customers data including Co-op ...

Integrating Google's AI models into customer service has significantly enhanced efficiency, reducing call times and empowering representatives to drive sales. Since deploying AI features in July ...

SAN FRANCISCO - Verizon (VZ) said an AI assistant for the company's customer service representatives built using Google (GOOG) models had cut down on call times and freed them up to sell products ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

When you quickly do a Google search to get a restaurant or ... If you are calling customer service about a product you received, check if you received contact information in the packaging you got. As ...

Salesforce Service Cloud will become more tightly integrated with Google Customer Engagement Suite, bringing enhanced AI-enabled contact center capabilities including real-time voice translation ...