Commissions do not affect our editors' opinions or evaluations. Customer service refers to support and assistance given before, during and after customers purchase a product or service.

Customer service representatives need certain skills to represent their company, resolve issues and do their job, including professionalism, strong communication, efficiency in using available ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and ...

"You shop at discount stores for low prices, not for individual customer service," says Maqbool Dada, a professor at the Krannert School of Management. "But if you're shopping at Nordstrom Inc., you ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what ...

How do you define customer service? "We must always be open, friendly, and inviting. To earn the trust of those in our care, we must also do what we say we will do," Stuhaug said.

After more than 10,000 hours of in-depth voice of the customer (VoC) research interviews, we’ve uncovered the six key elements that comprise how customers define a competitively differentiating ...