Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Trust is built or rebuilt through honest, values-based storytelling. It’s a significant opportunity for damaged brands. Why? Because companies that acknowledge error and demonstrate intent to change ...

Namely, social media users have taken the opportunity to point out Clair Obscur's success as a counter-argument to long-held grudges over positions on turn-based games; namely, from the Final ...

can be achieved by investing in customer delight, which will ensure short-term success. It would be remiss of us to conclude this week’s edition without taking you through the how. We therefore ...

Note: This story contains spoilers from “The Amazing Race” Season 37. After nine countries, 18 cities and over 29,000 miles, best friends and gamers Carson McCalley and Jack Dodge won “The ...

Rite Aid said it planned to sell customer prescription files, inventory, and other assets as it closes distribution centers and unloads store locations. Stores will remain open for now ...

While momentum can be a leading indicator, it has burned many investors as it doesn’t always correlate with long-term success. Keeping that in mind, here is one stock with lasting competitive ...

An illustration of a magnifying glass. An illustration of a magnifying glass.

Examples of success: In addition to highlighting initiatives that can promote student success, the report also names five institutions that have developed effective programs to improve Black student ...

He is a coauthor of Competing Against Luck: The Story of Innovation and Customer Choice (Harper Business, October 2016). Karen Dillon is a former editor of Harvard Business Review and coauthor of ...

The latest generation of AI agents are capable of taking action on behalf of people in a range of functions, including coding, customer service, legal services and booking an appointment with a ...