What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

The Supreme Court has officially approved the Manual on the Rules on Unified Legal Aid Service (ULAS), a key document that supports ... de officio through a court or tribunal order (a standard ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to a report released Wednesday. So far this year, NYSEG reports that more ...

U.S. Secret Service Media Relations What's not clear is if training agents on manual transmission cars is a new focus awarded by having these Blackwing models in the fleet or if three-pedal ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

(Courtesy of HVAC U) One example of this type of technology being incorporated into today’s HVAC training is HVAC Hero, an AI-powered companion application for HVAC service and install techs. “With ...

For more than 40 years, Fort McCoy’s Young Air Assault Strip has been a go-to for austere training for not just the Army but also the Air Force, Marine Corps, Navy, and more. Built in late 1984 ...