The team, led by MSgt. Olivia Tippy, provides essential, behind-the-scenes support throughout every stage of service members’ ...

come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s review while the agency confronts ongoing customer service lapses. Frank ...

Secret Service personnel shot and critically wounded an Indiana man early Sunday near the White House complex, alleging that he brandished a gun after having driven to D.C. in hopes of sparking a ...

Over 350 customer service personnel at Hamad International Airport will be adorned with the new uniform as of today. The journey of the new uniform design started through a partnership with ...

Customer service is the support ... For decades, businesses in many industries have sought to reduce personnel costs by automating their processes to the greatest extent possible.

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, head straight to the 10 Highest-Paying Customer Service Jobs in the US .

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...