Agencies have a significant blind spot: a narrow focus on external users, with insufficient attention paid to the internal ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

The State Department is launching a major reorganization of its operations, days after a draft executive order that would make sweeping changes to the Foreign Service reached news outlets. Secretary ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

A draft Trump administration executive order circulating among US diplomats proposes a radical reduction to and restructuring of the State Department, according to a copy of the document seen by ...

State personnel could hold dissenting views, the document stated, so long as employees aligned with department expectations “on and off the clock.” The American Foreign Service Association ...

With nearly 30 years of service (and over 40 years in total at the department), Larry has been a constant presence through decades of change. Most recently, he stepped up to supervise during a ...

Tala has sent home 28 employees in the Customer Service department due to a reduced workload The layoffs were occasioned by the changing needs of customers when it comes to how they wish to repay ...

PARMA HEIGHTS, Ohio -- City Council is expected to soon approve the purchase of two new service department vehicles. That includes a 2026 Ford F750 truck from Valley Truck Centers at a state purch ...

To contact Expedia customer service, call their support number at +1-888-457-3561 (U.S./Canada) or visit their Help Center at www.expedia.com/service. You can also ...