Dubai's real estate sector has embraced digital transformation with the launch of Ejari registration via WhatsApp, ...

Once beloved, recently troubled record subscription service Vinyl Me, Please has been acquired by VNYL Inc., with new owners ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Every night after returning home from work, Chen opens his laptop and switches to his secret life as an undercover activist.

Virgin Money's new owner Nationwide has spent nearly £700m on the business since it closed a £2.9bn takeover of the ...

At the moment, the default group icon shows up to four circular profile pics that might not be too helpful for distinguishing conversations, especially if there are chat/contact overlaps.

Blend Labs, Inc. (NYSE: BLND), a leading origination platform for digital banking and consumer lending solutions, today ...

It includes a customer-facing self-service chat interface, can pass customer context, relevant content and suggested next steps to human agents as needed, and is also able to orchestrate responses and ...

However, questions or issues can arise, necessitating prompt and effective customer service. Connecting with a live agent ... Visit the Allegiant Air Contact Us page and select the blue chat icon ...

It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...

Google Messages could soon solve a common frustration for group chat users, finally enabling them to set custom group chat icons ... that may arrive on a service in the future based on work ...