Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise: A customer is the most ...

7. Jay Baer, bestselling author and motivational business growth expert on marketing and word-of-mouth, said, “Customer service is the new marketing. It’s what differentiates one bu ...

“Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos) Every cent you earn depends on serving your customer, so your entire business ...