What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Warren Buffett is one of the most successful leaders in business. He recently stepped down as chairman and CEO of Berkshire ...

How to Demonstrate Effective Customer Service & Attitude. Building an effective customer... Professional Ways to Answer a Business Phone Professional Ways to Answer a Business Phone. Working in a ...

Move Hero Limited, a well-established removals company serving East and West Sussex, has announced significant upgrades to its primary services in response to growing local demand and evolving ...

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA).

Kemtek’s new National Service Executive, Gnesen Naidoo, discusses his approach to leadership in business – and how it relates to improving customer service offerings. Gnesen Naidoo’s 28-year ...

This singular act of empathy went viral and cemented Zappos’ reputation as a customer service legend. It’s safe to say customer ... how much damage one unsatisfied customer can do to their business.

We have gathered up some meaningful quotes about the military and patriotism, put together some well-wishes that you can write on a card to thank someone you know for their service in the armed ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

United Airlines announced on Tuesday that its new Boeing 787-9 aircraft will offer a larger upgraded selection of premium business class ... caviar amuse-bouche service, Starlink connectivity ...

There was a time, not too long ago, when customer service carried a certain ... an email from a manager at a large, well-known business after a service failure. It essentially read, “I ...