By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

Pega is taking a contrarian approach to enterprise AI agents, arguing that workflow-based automation is more reliable than ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Broadband Service Providers (BSPs) are set to improve their customer satisfaction thanks to a groundbreaking new project that ...

The Cathay Group was honoured with a total of 15 awards at the annual Customer Service Excellence Awards hosted by HKACE ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour customer support with zero hold time, infinite personalization, customized ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use AI-powered copilots for customer service and 60% have implemented them for ...

The introduction of NEWT revolutionized the company’s customer service approach, automating more than 55% of interactions and dramatically improving operational efficiencies. The Excellence in ...

Rent the Runway has restructured its customer service team with an emphasis on proactively helping customers rather than reacting after a problem is reported, CEO Jennifer Hyman said on a Q4 2024 ...