By Makafui Afi Asante AMPONSAHIn today’s dynamic financial landscape, banks that succeed are those that truly understand the ...

Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Customer Relationship Management (CRM) Software, Q1 2025 (1). Pega earned the highest possible scores in criteria such as AI (predictive, generative, agentic), vision, and roadmap. The report ...

Key growth factors include are increasing need for customized customer experience, enhanced business efficiency, and higher customer involvement. Next-generation technologies such as AI ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

Institute of Technical Education and Ngee Ann Polytechnic to equip students with in-demand customer relationship management (CRM) and AI skills through training and certifications, as well as ...

With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: Business-to-consumer D2C: ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...

a customer relationship management platform for businesses. This story was updated because an earlier version included an inaccuracy. Are you on the list? Claim your award here and learn how we ...