A crucial stage of Michelin’s digital transformation journey was re-engineering company culture. Engaging employees and shifting mindsets while respecting company values was challenging but proved an ...

Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process. Filmed ...

High ROI is a reality if you have a CRM solution in place. A fully integrated CRM can help your business make even more money ...

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

The contemporary business landscape is characterized by unprecedented volatility and a relentless demand for agility.

Account-based marketing's promise of sales and marketing unity got lost in tools and tech. Here’s how to reclaim its ...

CRM systems function as an information power center within an organization, allowing the recording of customer data, tracking of sales pipelines, automation of marketing activities, and ensuring ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.

In a detailed conversation, Sanjeewa Jayamaha, General Manager, SME Business, SLT-MOBITEL ENTERPRISE, outlines the company’s ...

The CRM Playaz, Paul Greenberg and Brent Leary, held a watch party and put the CX/CRM spotlight on the opening keynote of SAP's Sapphire event held this week. What did they think of what they heard ...

Synthetic data — AI-generated information that mimics real-world datasets — is powering everything from new pharmaceutical ...

Struggling to grow your business while keeping things running efficiently? You’re not alone. Many business owners face challenges like disorganized workflows, outdated systems, and wasted time on ...