"Customer feedback is the cornerstone of improving the retail experience, and we're excited to introduce the second edition of our deep-dive report: 'Retail's Biggest CX Trends.' Drawing on ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

While both changes were controversial and sparked criticism, it sounds like the latter of those changes was actually in response to customer feedback. Before making the change to assigned seating ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

This was a low point in what has lately come to feel like an explosion of demands for customer feedback. “How did we do?” asks Royal Mail each time it delivers a package. I have new respect ...

She noted that companies that focus on user satisfaction are more likely to thrive in a fast-paced market. “Businesses are realizing that customer success isn’t just about fixing problems—it ...

The American Customer Satisfaction Index is the gold standard ... staff quality, store layout, and the variety of merchandise. Walmart finished second to last in the supermarket category, tied ...

A well-planned layout is more than basic organization; it’s a tool for driving sales and building customer satisfaction. From strategic pathways to sensory design and data-backed adjustments ...

Using customer feedback to guide strategy is underrated. It can enhance your understanding of customer needs, preferences, and pain points, and it also plays a vital role in boosting customer ...