Neha Bajaj, Founder & Managing Editor, Scroll Mantra, highlights that today, the value of a brand is no longer about just ...

Milestones are perfect opportunities to evaluate your current messaging and ensure it aligns with your evolving business and ...

What does a customer-centric approach to digital transformation look like? Explore how advanced wireless networks are ...

Tariffs are testing consumer trust. Here’s how brands are adjusting communication to keep customers loyal — or risk losing ...

Huawei, a global leader in ICT solutions and Title Sponsor of Asia Pacific Rail 2025, showcased its latest broadband, cloud, ...

Payments expert Brandon Spear has a strategy in place for suppliers concerned about the potential impact of a global trade war. And it doesn’t involve panic ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s a conundrum: Customer teams have more data than they can ever ...

Good communication and customer service skills are lacking in ... business where they are treated as they should be — the most important part of the business. Do you no longer shop in stores ...

Maintaining communication with ... Why Is Relationship Management Important? Relationship management builds and strengthens new and existing relationships with customers and business partners.

“Lenders have a huge opportunity to build customer loyalty and advocacy by fostering streamlined, two-way communication ... on four criteria (in order of importance): visual appeal; information ...

But before we look at what effective execution looks like, it's important to understand bad customer service. Bad customer service is any communication or experience where a consumer feels as ...

“We believe being named a Leader in the IDC MarketScape: Intelligent Customer Communications Management report reflects the industry’s transformation and the growing importance of AI-driven ...