Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Q1 2026 Earnings Call Transcript May 21, 2025 Operator: Hello, and welcome to Zoom’s Q1 FY ’26 Earnings Release Webinar. As a ...

“Number One on the Call Sheet: Black Leading Women in Hollywood” emerged from a collaboration that director Shola Lynch describes as essential to getting Black stories told. “This film would not have ...

A Lumberton woman pleaded guilty Wednesday to bank fraud and misuse of Social Security numbers. Jillian Scott, 31, faces a maximum penalty of 35 years in prison when she’s sentenced later this year.

Google Apps Script allows developers to extend and maniplate Google Docs, Sheets and Forms. For those just starting with Apps Script, it can be useful to have a template to work from -- a framework ...