From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

At one call center in the Philippines, workers help Americans with diabetes ... These types of gripes are increasingly common — and getting the attention of investors and businesses. Customer ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

If your app name is already customized, it will not be affected. If you’d like to customize your app name, description, or icon, use app designer. The product names for Dynamics 365 Customer Service ...

"We expect net sales from the infrastructure end market to increase sequentially with data center applications leading to growth," executive vice president Mark Lin said in the earnings call.

To improve customer experience, he was leading the push to migrate these separate call center systems to one, cloud-based telephony platform. As stated, AWS Connect was selected as the foundation for ...

Struggle with stress from difficult customer interaction. The pressure to perform without the proper skills can lead to higher anxiety, decreased morale, and, ultimately, call center burnout.

A call center system should reduce business costs while improving the performance of your sales and customer service reps. Not every call center system is built equally, however. Each comes with ...

Many call center service providers have rebranded as “contact centers” or “business process outsourcing” companies to convey that they do more than handle phone calls. To deliver a better customer ...