As hospital capacity remains elevated after the COVID-19 pandemic, health systems are seeking to standardize clinical care across their footprints to reduce variation and facilitate smoother patient ...

The company’s integrated approach and diversification helped absorb industry shifts, while utilities and technology customers ramped up investment in grid and energy infrastructure.

NEW YORK (Reuters) -Constellation Energy is increasingly focused on potential data center projects that connect to the U.S. electrical grid in a pivot ... said on an call with investors.

NEW YORK, May 6 (Reuters) - Constellation Energy (CEG.O), opens new tab is increasingly focused on potential data center projects that connect to the U.S. electrical grid in a pivot away from the ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

We’re excited about the improvements our users are already seeing in call quality,” CTO of MTN Nigeria, Yahaya Ibrahim averred. Meta’s head of Network Ecosystems Engineering, Diego Marí, ...

Pharmaceuticals? Finding ways to do QA at scale is vital to contact center performance. Call center quality assurance technology makes this possible through a combination of call listening and ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

This flexibility boosts employee satisfaction but creates a big problem: how do you maintain call center quality monitoring when your agents are scattered across cities or countries? If you’re ...

Data center disconnections threaten grid stability, regulator says Grid operators face resistance from data centers on proposals for a fix Texas incidents highlight risks of sudden disconnections ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...