New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

This explains the explosion of call center monitoring software in recent years. Technology—AI or otherwise—stands to reshape contact center operations. Let’s take a look at how. Contact ...

Federal CIOs are no longer just technology leaders—they are strategic enablers of government efficiency and resilience.

New Kurmi integrations give IT teams centralized control of user provisioning and call routing in hybrid unified communications environments.

We’ve evolved from chatbots to copilots, and now we’re entering the era of agentic, autonomous digital labor. It's a hard ...

Modern Treasury, the leading payment operations platform for businesses, today introduced Modern Treasury AI to deliver the first AI Platform purpose-built for the unique demands of enterprise ...

The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI Transformation. We firmly believe that Agents + Copilot + Human Ambition can ...

sila mismo ang tatawag,” the DMW chief said. (We will integrate the monitoring work into the call center operations. So instead of just waiting to receive call, they will proactively make the ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

According to a notice published Monday on the Acquisition Planning Forecast System, ICE expects the recompete contract for the ERO Contact Center of Operations ... ECCO is a call center that ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

LONDON – Microsoft pledged Wednesday to fight any U.S. government order to halt data center operations in Europe as it sought to soothe concerns among European customers that trans-Atlantic ...