New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

In today’s world Shaileshbhai Revabhai Gothi, a prominent figure in infrastructure automation, introduces a transformative framework for streamlining data center operations in his recent publication.

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

Explore AI chatbot examples like ChatGPT, Gemini, and Jasper, and see how they transform your business' productivity.

As customer expectations continue to rise, the ability to adapt quickly and deliver value consistently will define the next ...

The new center will have more space and modernized technology. It was bid farewell last week with a fly-by of two F-16 combat jets from the South Dakota Air National Guard’s 114th Fighter Wing.

With an influx of new federal IT executives, most of whom haven’t been CIOs before, Federal CIO Greg Barbaccia offers some basic rules for them to live by.

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

First Quarter Financial Highlights: Total revenue was $82.4 million, up 3% compared to the first quarter of 2024. Total ...

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OKLAHOMA CITY (KOKH) — Two people were arrested after an undercover operation at the Oklahoma County Detention Center. Shaniqwa Owens, 28, and Isneithta Ra, 41, believed they were delivering ...

November 25, 2024 • Books We Love returns with 350+ new titles handpicked by NPR staff and trusted critics. Find 12 years of recommendations all in one place — that's nearly 4,000 great reads ...