Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

This attempt reflects the grand ambition of feminism to make a new gender-neutral society — one where your sex determines your life as little as possible. For the first time in human history ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

LOUISVILLE, Ky. (WDRB) -- Louisville Mayor Craig Greenberg announced a plan Tuesday to invest $600,000 per year to hire medical professional to help in the 911 call center. Greenberg said there ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Television Kenan Thompson Only Has One 'Milestone' Left To Hit In His Historic Saturday Night Live Run, But It's A Doozy Television 'I Don't Know If He Understood The Assignment': Kenan Thompson ...

The pair talked to more than 100 companies in different industries and verticals and discovered that in the home services vertical, many sales begin with a call made to a call center. Home ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi ...

The company is also developing new ways for customers to manage AI agents alongside human staff. Microsoft was planning at the time to announce the developments at next week's Build. Microsoft is ...