When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Howell police are urging residents to contact them if they have any information after an incident left one victim out $35,000.

Did you get a random refund from Amazon recently? You aren't alone. Several customers have reported they received a variety of amounts of money from products they ordered months or even years ago, ...

For the second time in a year, Howell Township police tracked down and captured an alleged scammer by setting up a sting before any more money was lost.

New consumer research reveals how shoppers across Europe's biggest markets want to buy, and what retailers must do to deliver ...

Sophisticated scam operations selling the illegal devices were found operating on social media, with thousands of ads.

We've reached a point where customers won't wait even a few seconds for an app to load or a login to work. In this new era of digital impatience, CIAM platforms have become business critical, serving ...

Key Takeaways Artificial Intelligence is a major factor behind recent tech layoffs at companies like Microsoft and Amazon. AI ...

Amazon.com Inc. spent years hiring its way to dominance — and then hired more people to manage all those people. Chief Executive Officer Andy Jassy is now trying to tame the bureaucracy this created, ...