The Bank of the Philippine Islands (BPI) solidified its position as a leader in customer experience innovation after securing ...

Standard Chartered (STAN ... the gap between traditional finance and cryptocurrency through bringing its service up to the level one would find at a TradFi institution. The prime broker also ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Bitcoin (BTC) is poised to hit a new record high, with investment flows now the dominant market driver, according to Standard Chartered (STAN). U.S. spot bitcoin exchange-traded funds (ETFs ...

This contrasts with the approach of merely satisfying customer needs. By offering great service, tailoring interactions to the customer’s specific needs, and exceeding expectations, businesses ...

This is the new standard for autonomous IT – tailored ... AI agents already available and launching new AI agents across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset ...

AT&T uses AI to categorize 40 million customer service calls annually. ChatGPT initially helped but was costly, so AT&T developed a cheaper, faster open-source AI system. This article is part of ...

The cyber hacking crisis at Marks & Spencer deepened today when the retailer admitted that “personal customer data” had been stolen by the gang behind the attack. However the company said this ...

Businesses can capitalise on this by using personalised communication, such as tailored recommendations and responsive customer service, to show they understand customers’ needs. Customers could ...

Doctor Who star Ncuti Gatwa will be replaced as the UK’s spokesperson for the Eurovision Song Contest, due to “unforeseen circumstances”, the BBC has said. Gatwa’s Eurovision appearance ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...

By Paul Grein Janet Jackson will receive the ICON Award at the 2025 American Music Awards, which will air live from Fontainebleau Las Vegas on Memorial Day, Monday, May 26. The 11-time American ...