Social media is integral to our daily lives. With 5.17 billion social media users worldwide – accounting for 59.9% of the global population – social platforms have become necessary hubs for ...

Abstract: Conversational agents could provide timely and cost-effective social support to promote behavioral changes and improve healthcare outcomes. The authors evaluated the performance of their ...

Abstract: Social media has received considerable research attention in various academic disciplines but is still in its infancy in operations management. In particular, the existing literature does ...