Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

In this latest instalment of our Conversations series, we speak with Ian Hunt, director of customer services and procurement ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

With Thomas Mackenbrock, Global Deputy CEO, and Anish Mukker, CEO of Teleperformance in India, on how AI is redefining the ...

Humans no longer have exclusive control over training social robots to interact effectively, thanks to a new study. The study introduces a new simulation method that lets researchers test their social ...

Retail is on the brink of a transformation — one that’s being accelerated by the rise of generative AI and automation.

Drilling the borefield is a key part of any geothermal HVAC project. For the 70% of HVAC contractors who outsource some or ...

Over the last decade, we've seen technology become more embedded in daily life, from banking to healthcare, travel to retail ...

SAA flight attendant Martin Waterson impressed passengers and viewers on his social media by greeting each passenger in their ...

AWS and HUMAIN will also focus on growing Saudi Arabia’s startup scene by providing access to cloud tools and AI services.

EarthCruiser recently announced the completion of a major milestone: the final direct customer-ordered EarthCruiser EXP in ...