Spring is the perfect time to take a fresh look at your business operations, identify inefficiencies and implement strategies ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

In today’s fast-paced and highly complex technology landscape, operations teams face the challenge of managing vast amounts ...

To improve business operations, you need to look closely at what you're doing now. This helps you find ways to do things better. It lets you make smart choices based on data, cut costs, and work more ...

An AWS tech stack can aid business growth and facilitate efficient operations, but misconfigurations have become all too common and stall this progress.

Abstract: Social media has received considerable research attention in various academic disciplines but is still in its infancy in operations management ... media technologies on supplier and customer ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Ford Pro is working to transform the way its customers interact with the brand. From its data collection to its fleet ...

NYSEG and RG&E are under scrutiny following a state audit that revealed significant shortcomings in their operations and ...

Restaurant and foodservice fleet managers are adopting innovative technologies that are revolutionizing how perishable goods and prepared food are transported—improving both efficiency and safety. GPS ...

Traffic only matters if your operations team can turn ... ads into your customer relationship management platform, with everyone—marketers, customer service representatives and technicians ...

including fountains and café-style seating View the City’s Budget for detailed budget information on Sankofa Square’s service activities. The Sankofa Square Board of Management (formerly Yonge-Dundas ...