When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

selection in large Wi-Fi networks. Unlike current solutions that rely on received signal strength to determine the best AP that could serve a wireless user's request, we propose a novel framework that ...

KITCHENER, Ontario--(BUSINESS WIRE)--RouteThis, a leader in WiFi customer experience (CX ... drive higher CSAT and reduce early churn for Service Providers. Self-Install leverages real-time ...

Inside the earbuds, internal components are carefully inspected and cleaned to remove dust and corrosion. Broken batteries and charging contacts are replaced to restore sound quality and reliable ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...