MarketersMEDIA Newswire has been recognized as a 'High Performer' and 'Best Support' in G2's Winter 2025 report, highlighting ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

By J. N. HalmWith its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

Apple Inc. made an unusual pitch in its bid to save a lucrative search partnership with Alphabet Inc.’s Google, saying that the deal might not be necessary in the long run and that even the ...

It does not necessarily reflect the view of The Herald. Bexley Council has launched its 2025 Customer Experience Survey. The council is asking all users of its services to provide feedback on ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with authentic support. The post AI improves customer service only when it ...

Charles Worthington helped found the U.S. Digital Service in 2014, and served as its Director of Product before taking on his new role." "USDS continues its work in the new Administration ...

This service will be available at its experience centre in East Bengaluru, spanning 740 square metres. This new format serves as a customer meeting point to bring personalised consultations, planning ...