Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

By J. N. Halm With its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Mitolyn's reputation for customer satisfaction is also enhanced by its focus on quality sourcing, a clean ingredient profile, and the company's responsive customer service team - which we'll explore ...

Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...

this is a time that we use for training and retraining and helping people to understand not only customer service, but understanding the overall impact, importance of tourism. “It’s not only ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Next-generation AI models by Musk and Altman reshaping industriesInnovative AI features from Grok 3.5 and Codex transforming ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill ...

Trane Technologies plc enjoys solid top line growth, with its acquisition and strong pricing power. Find out why TT stock is ...

Satellite communications specialist Viasat has confirmed that business aviation customers using its inflight connectivity ...