MarketersMEDIA Newswire has been recognized as a 'High Performer' and 'Best Support' in G2's Winter 2025 report, highlighting ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...