When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

The Supreme Court has officially approved the Manual on the Rules on Unified Legal Aid Service (ULAS), a key document that supports ... de officio through a court or tribunal order (a standard ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to a report released Wednesday. So far this year, NYSEG reports that more ...