When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

There was a time, not too long ago, when customer service carried a certain elegance ... they need at their fingertips the moment a call or message comes in or a customer is in front of them.