Controversial changes at the Social Security Administration ramped up worries from Yahoo Finance readers. Here are some of ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

The customer experience platforms market is expected to grow at a tremendous pace in the coming years, with a projected CAGR ...

An Amazon manager shares tips, examples, and strategies for using the 16 Leadership Principles during your interview process.

Big changes are happening with Social Security, and you have questions. My recent columns drew thousands of comments, largely centered on three big themes: fear of delayed checks and crumbling ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The statistics ministry said on April 30 that it plans to launch the full-scale organised service sector survey from January 2026, on the lines of studies done for organised industrial enterprises ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Customer experience is a key part of SearchFlow’s business approach. Our recent award win at the 2024 Customer Experience Awards (CXAs) for ‘Best Customer Service (SME)’ follows ... For every customer ...

He wants a satisfaction survey done in Ghana, undertaken by your enterprise. Are Ghanaians satisfied with the provision of customer service satisfaction, whether by doctors, nurses, telecom ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA Chief Customer Officer Shanifah Rieara. MTA officials said ...