Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

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AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

With her company rebranded as EverlastingEats, Dawn Krueger has perfected the process of freeze-drying cherries, apples and ...

In a recent survey commissioned by the Davao Consumer Movement (DCM), 97.55 percent of respondents, including areas already being serviced by the Aboitiz-owned utility in Davao del Norte, support the ...

Fifth Third (Nasdaq: FITB) has been recognized as one of the World’s Best Banks 2025 by Forbes and Statista Inc. The ranking ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

The average American trusts less than half of what they see and read online, according to new research. A survey of 2,000 U.S ...

With natural disasters being a relatively common problem in Florida, it’s little surprise how much of an issue it can be to ...

A NerdWallet survey shows that women are less likely than men to have gotten a raise in the last year and some are dependent ...

For the first time, research by my colleagues and me an for the report UK Journalists in the 2020s uses a representative sample of UK journalists to ... from a working-class background (sales and ...

The Vermont Lottery offers several draw games for those willing to make a bet to win big. Those who want to play can enter the MegaBucks and Lucky for Life games as well as the national ...