The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

“As Sebastian gets better at supporting customers, driven by refinement through CARE, average calls per sale have decreased 45% over the past two years,” says Tacarra Brown, Associate Director of ...

6. How does IRIS Elements customer service team stay up-to-date with the latest product updates and features to ensure that they can answer questions effectively? To stay on top of the latest updates, ...

Last week, Bowling Green lost one of the biggest hearts for community service this generation has ever seen. Romanza LaMoyne Oliphant Johnson, a Scottsville native and Bowling Green champion, passed ...

and case and conversation summaries generated by Copilot in Customer Service help technicians get up to speed quickly and efficiently. Key customer interactions and requests are entered in Dynamics ...