From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

Running a small or medium-sized business (SMB) often means juggling many roles—from marketing and customer service ...

Top AI-Powered Tactics to Prevent Disputes and Protect Revenue Chargebacks are no longer rare—they’re routine. As e-commerce scales, so does the cost of customer disputes. Fast customer service and ...

Shoppers have been unable to place orders on the M&S website for more than two weeks, following a cyberattack that disrupted ...

Learn how to leverage AI for passive income. From digital products to automation, find out how to earn money while you sleep.

Will agentic AI take your job? Well, right now it's decent at running a virtual vending machine but does tend to fall into ...

call centers and contact centers alike must adapt—moving beyond basic support to deliver faster, more intelligent service that meets rising customer expectations. Yet many still struggle with ...

Bandwidth Inc. ( NASDAQ: BAND) Q1 2025 Earnings Conference Call May 7, 2025 8:00 AM ET Sarah Walas - Vice President, Investor Relations David Morken - Cofounder, Chief Executive Officer & Chairman ...

As banking shifts to an increasingly digital landscape, companies are developing new tools to meet their clients’ demands and ...

Marble Hospitality Group has entered the world of experiential retail with The Luxurious Marble Circus event. It is described ...