Agencies have a significant blind spot: a narrow focus on external users, with insufficient attention paid to the internal ...

If you have a special occasion coming up, you may want to order a custom cake. Here's what to know before ordering your cake ...

Residents all over the country could soon experience curtailed postal service because of a 10-year USPS plan called “Delivering for America.” ...

Award-Winning Service and Innovation The Gold Stevie was awarded in recognition of One Step GPS's 100% U.S.-based customer service ... the company's technology department, which continues to ...

Babak Taheri, Ph.D., published research looking at how the hospitality industry can use service design to market to an aging customer base.

The US Justice Department’s top civil rights official said the division is considering making gun rights a formal priority, in a significant shift from its traditional focus. Assistant Attorney ...

Avoid common pitfalls and transform your customer visits into powerful catalysts for user-inspired device design and ...

Honoring years of service Two respected members of the department were honored as they prepare for retirement. Cathy Starling, who devoted nearly 15 years to the police department and seven years ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter team he thinks did it best.

The US Treasury Department on Monday said it sanctioned the Karen National Army, which operates in Myanmar’s southeast Kayin state bordering Thailand, as well as its leader, Saw Chit Thu ...