Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise: A customer is the most ...

Recently, I compiled ten favorite customer service quotes for this column. These were favorite quotes from other business luminaries and thought leaders. A number of people asked, “Why didn’t ...

“Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos) Every cent you earn depends on serving your customer, so your entire business ...

Hsieh raised the bar for customer service while running ... Scroll down for six of the best quotes from Hsieh's memo to Zappos staff announcing the deal. Visit Business Insider's homepage for ...

When you checked in, did you use a self-service ... CEB’s customer contact and customer experience practice. Explore HBR HBR Store About HBR Manage My Account Follow HBR Harvard Business ...